There are two ways to request support for a Riva On-Premise issue:
For more information, see Riva On-Premise Support and Professional Services.
Note 1. If you are unsure of the location of the Riva installation folder, follow this procedure:
To find the Riva installation folder:
Support requests are examined in order of urgency and severity. All support requests are assigned and responded to within two business days.
In Riva On-Premise 188.8.131.52990 or earlier, a request support wizard was available. It is deprecated. Please use the Riva On-Premise Support Request web form instead.
In Riva 184.108.40.206094, the wizard was retired.
In Riva 220.127.116.11094 or higher, if on the Riva menu bar, you select Request Support, the web form appears.