This article has been deprecated, because it contains information that is over four years old. For up-to-date information, see Making attachments visible on an email in Salesforce.
Prior to Riva 2.4.27, Riva syncs emails from Exchange to Salesforce as tasks so that they appear in the activity histories of the parent record of linked items. The effect of this is:
Recently, Salesforce enabled the ability to sync attachments of emails and link them to the task created in Salesforce for the synced email. An advanced option has been added to the Salesforce connection object that controls how attachments are synced. It is set to save attachments and link them to the corresponding task (email) record.
How to Apply the Advanced Option
To Manage: Add the following advanced option to the Riva Salesforce connection Advanced Options tab to enable the syncing of attachments from Exchange/Outlook to Salesforce:
Crm.EmailAttachment.SyncToObjectItself = true / false
If the option is set to:
Article ID: 541
Last updated: 26 Oct, 2016