Riva On-Premise has one or more of the following symptoms:
The Riva sync service is unable to stop.
Note: The sync service's name is "Omni Riva (Sync Service)". In earlier versions of Riva, the service was named "Omni Riva CRM Agent service" or "Omni Riva (CRM Agent for Exchange".
To confirm that the sync service cannot stop:
To resolve a stalled service stop action:
Access is Denied
In some cases, Windows Task Manager may display an "Access is Denied" error when trying to stop a service. In that case, use the following steps to force the stoppage of the affected Riva service: