Riva CRM Integration - Documentation and Knowledge Base

Riva On-Premise 2022.1 Release Notes (2022.Jan.19)

Article ID: 2274
Last updated: 13 Jan, 2022

These release notes provide a quick overview of what is new in the following release:

Release version: 2022.1.8.1812
Release date: 2022.Jan.19
Update procedure: How to update Riva
Manual update procedure: How to update Riva from a ZIP file
Free trial: Schedule a consult.

What's New in This Release

New! Updates

Microsoft Graph

  • Riva has been closely following the updates being made for Microsoft Graph and would like to understand your needs to further build and support Graph connection for our customers. 
  • If this is something that interests you, please reach out to get started. 

Detecting and updating a mailbox rename

  • Prioritizing our customer needs and feedback, we have now added the capability to detect user email address change and automatically update the sync policy with the new mailbox and remove the old one. 
  • This process is seamless and reduces the syncing downtime experienced by the user when requesting Riva to update the policy information. 

New! For Salesforce 

Support for Bidirectional Interaction Sync (FSC)

Fixed Issue - Email addresses from CC & BCC fields were synced twice

  • Issue: When an enhanced email was synced to CRM, email addresses in CC & BCC fields were getting added to the 'To' Field in Salesforce. This caused a redundancy issue as the email address would show up twice in the email message in Salesforce. 
  • Solution: Redundancy issue addressed and email address specified is now synced to the appropriate fields in Salesforce.
  • Applicable with any mail system.

Article ID: 2274
Last updated: 13 Jan, 2022
Revision: 7
Views: 0