Sync Modified SAP Hybris Sales Account Address to Contacts

(Riva On-Premise 2.4.43.33737 or higher.)

When synchronizing contact changes, by default, changes to the accounts are not synchronized. If the account's address is modified, the related contact records are not reported as modified by SAP Hybris Sales (SAP C4C).

To sync a modified SAP C4C account address to the account contacts in the email system:

SAP Hybris Sales account addresses that have been modified since the last sync will be synced to the corresponding email system contacts.

• Apply the following advanced options to the SAP C4C connection:

  Sync.Crm.PollBySnapshot.Contact = true

  Sync.C4C.GetContactAccounts = true (Default: false.)

To sync modified account addresses that were missed before setting the advanced options:

• Perform a re-initialization of type Resync. For assistance, contact the Riva Success Team.