Exchange appointment items are skipped due to a "Level-2 conflict".
2020-02-11 07:34:39,272 INFO [CTP-kuy #2861] [003XXXXXXXXX] [XA] Level-2 conflict detected on CA2608: Exception of type 'Omni.Sync.Level2ConflictException' was thrown..
2020-02-11 07:34:39,272 INFO [CTP-kuy #2861] [003XXXXXXXXX] [XA] Skipped item: Appointment Title [CA2608]
This is a normal condition. Riva reports "Level-2 conflicts" when the following conditions are met:
In that situation, Riva determines that the Exchange item is more recent and skips the update from CRM to Exchange. Riva syncs the update from Exchange to the CRM for that item during the next sync poll.
Possible Related Issue
The following Level-2 conflict message may also appear in the logs:
2020-04-20 13:21:31,577 INFO [CTP-oun #3467] [005XXXXXXXX] [CC] Level-2 conflict detected on XC2534: Unable to match to CRM item. SystemId: 00000000000000000XX, syncId: ..
This error occurs when Riva has previously synced the specific item to the CRM and already has a CRM ID attached to it; however, the CRM ID is not found in the expected field in Exchange when Riva tries to sync the update.
To allow items with existing CRM IDs to be created in the CRM:
For more information, contact the Riva Success Team.
Article ID: 1425
Last updated: 27 Nov, 2020
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Troubleshooting (Includes Monitoring) -> Resolving Data Sync Issues