Riva CRM Integration - Documentation and Knowledge Base

Manually Create a GroupWise 2014 Trusted Application Key

Article ID: 1148
Last updated: 22 Oct, 2015

The Riva GroupWise Enterprise Connection 2014 connection type needs to use a GroupWise 2014 generated trusted application key to provide the Riva GroupWise connection user account with full access to the user mailboxes.

The Riva GroupWise Connection wizard to create a GroupWise trusted application key is not compatible with GroupWise 2014. Riva admins must manually create a GroupWise 2014 trusted application key using the GroupWise 2014 Admin Web Console.

Create a Trusted Application Key by Using the GroupWise 2014 Admin Web Console

To create a new trusted application key

  1. Log in to the GroupWise 2014 Admin Web Console as an admin user.

  2. In the main Administration navigation column, select System, and select Trusted Applications.

  3. In the Configure Trusted Applications window, select Create.

  4. In the New Trusted App Key window, complete the form, and select OK.

  5. In the New Trusted App Key window, select Export.  In the Opening...  window, select Save file, and select OK to save the .txt file.

  6. Edit the key file file you just created …


    ... to show the key name and key value:

  7. Save the file.

    It will be used when the Riva Enterprise GroupWise connection is created.

Article ID: 1148
Last updated: 22 Oct, 2015
Revision: 3
Views: 5951
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