When Riva creates a quick summary email in a module folder (for example, CategoryName\Cases), the item is, by default, flagged as unread and displayed as a bolded item in most clients. Those items also appear in filtered views for new items.
In Riva 2.4.35+, such quick summary emails can be displayed as read by default.
Advanced Custom Option
A Riva 2.4.35+ custom option setting flags all new items synced into Riva module folders (for example, the Cases folder) as read, so that they are not displayed as bolded items in email clients.
This custom option is applied to an Exchange connection policy.
To flag new items synced into a Riva module folder as read:
To flag new items synced into a Riva module folder as unread:
Article ID: 1076
Last updated: 06 Aug, 2015
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Email Systems -> Exchange (EWS) -> Advanced Options & Settings