When Riva syncs email and calendar items, a match is performed against CRM contacts. By default, that process includes closed CRM contacts. In Riva 2.4.35 or higher, it is possible to skip matching against closed contacts.
To skip closed contacts while searching for contacts from email, appointments, and meetings:
Article ID: 1071
Last updated: 25 Mar, 2019
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Email Systems -> Exchange (EWS) -> Advanced Options & Settings
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Manage the Riva Server -> Manage Sync Policies -> Manage Sync Policies -> Advanced Options and Settings