App.Setting Option to Limit Number of Results Returned in GoldMine Queries

Some customers report timeout from GoldMine when GoldMine processes queries for initial sync for contacts, calendar and task items.  The default upper limit is 500 items per query per sync poll by item type.  If there were more than 500 items, Riva will submit an additional query to obtain the next batch of 500 items.

App.Setting Option

Riva 2.4.29+ includes a custom option that can be set in the service .config file that will control the maximum number of items to query and process per poll.

To manage:  Apply the following custom option and key in the app.setting service .config file:

<add key="GoldMine.MaxRetrieved" value="###" />   where value is an integer that indicates to max value

Example:

<add key="GoldMine.MaxRetrieved" value="50" /> 

Notes

1. The value supplied will be applied to contact, calendar and task sync from GoldMine to Exchange.

2. In this example, Riva will be limited to syncing the top 50 contacts, calendar items and tasks per sync poll.  Riva will continue to sync outstanding items from CRM to Exchange on successive sync polls until all items have been synced.  This increases the amount of time it takes to complete initial sync for users, but it reduces the instances of timeouts from the GoldMine server.

Applies to

• Riva 2.4.29+
• Riva for GoldMine