The following PDF Guides are available for Riva Management for GroupWise:
Riva for GroupWise Management (including Riva Managed Policies and Reports, Riva Managed Applications, and Riva Identity Integration) is not compatible with GroupWise 2014.
Riva for GroupWise Management uses the legace GroupWise Admin API (included with the GroupWise client before GroupWise 2014) which has a critical dependency with eDirectory. GroupWise 2014+ no longer has a dependency with eDirectory so the GroupWise Admin API has been removed and has been replaced with a REST-based API which will not work with Riva for GroupWise Management.
Riva has no plans to extend Riva for GroupWise Management past GroupWise 2012. This means that once a customer upgrades to GroupWise 2014 the Riva for GroupWise Management policies will no longer work.
If you have questions about Riva On-Premise or an issue to report, you can
leave us a message on our secure Help web page: This is the preferred method. It creates a support ticket in our ZenDesk ticket system, and a Riva Success Agent will reply shortly. If you have logged an issue, the agent may ask you for some log and config files.
– or –
send us an email: This manual method is used if problems occur with our Help web page.
For more information, see Riva On-Premise Support and Professional Services.
To find the Riva installation folder:
Open the Riva Manager application.
In the top left of the application, double-click the Riva logo.
In the top right of the About Riva window, double-click the version number.
The contents of the Riva installation folder appear in Windows Explorer.
Support requests are examined in order of urgency and severity. All support requests are responded to as soon as possible.
In Riva On-Premise 188.8.131.52990 or earlier, a request support wizard was available. It is deprecated. Please use our Help web page instead.
In Riva 184.108.40.206094, the wizard was retired.
In Riva 220.127.116.11094 or higher, if on the Riva menu, you select Support and then choose Request Support, our Help web page appears.
Background: In environments where GroupWise is installed exclusively on non-NetWare servers (non-NSS Linux volumes or Windows servers), an empty GroupWise Secondary Domain must be installed on the Riva On-Premise server. This is required to allow Riva connections for GroupWise to create the Trusted Application Key and communicate with the GroupWise domains. The following procedure includes links to the appropriate Novell installation and configuration documentation.
Supported Operating Systems: Windows Server 2008 R2 (x86, X64), 2008, 2003 R2, 2003
On the Windows Server, install the latest versions of the Windows Novell client and ConsoleOne application.
Authenticate to the eDirectory tree hosting the GroupWise system as an admin level user.
In the file system on a local drive on the Windows server, create a folder to hold the GroupWise Domain files, for example C:\GrpWise\<Domain-Name> or D:\GrpWise\<Domain-Name>.
Start ConsoleOne, and create the secondary GroupWise domain. Copy (save) the domain files to the local path created at step 3.
In ConsoleOne, configure the MTA Agent for the new GroupWise domain.
Ensure that the Windows 2003/2008 Server meets the system requirements for installing the MTA agent.
Run the Agent Installer program to install the MTA Agent software on the Windows Server.
For GroupWise 2012 systems, manually create a trusted application key from ConsoleOne.