Riva CRM Integration - Documentation and Knowledge Base
Errors & Troubleshooting
Unauthorized (invalid_grant) The Combination of This Email Address and Certificate Is Not Valid
Issue In Riva Cloud or Riva On-Premise, this Google connection error may occur: [Unauthorized] (invalid_grant) The combination of this email address and certificate is not valid. The error message means that the credentials...
Items That Were Previously Synced and Then Deleted Will not Resync in Email
Issue Riva displays the following error: Skipped Appointment in [Exchange, Google, or HCL Notes] - Skipping detected CRM change for a deleted or declined appointment that originated in [Exchange, Google, or HCL Notes]: Cause This...
Potential Sync Impact on CRMs Due to Gmail's Autocreate Contacts Feature
Possible Issue By default, Google creates a contact for every email sent to someone new and places it under the Other Contacts label. If Riva's Sync All New option is enabled for contacts, Riva creates all such contacts in the CRM — but...
Error - Connection to Google Server Failed: [Unauthorized] (Unauthorized_client) The Client Is Not Authorized to Request an Access Token Using This Method
Issue In Riva Cloud or Riva On-Premise, the following error may appear in the sync logs when Riva is attempting to establish a connection with the Google server. Error - Connection to Google Server failed: [Unauthorized]...
Riva Stops Gmail Sync Without Issuing Error: Possible Solution
Audience: Riva administrators and users. This article applies to Riva Cloud and Riva On-Premise. Issue A single user notices that their Riva synchronization has stopped, but the sync log does not display an error. Cause There are...