Error - Connection to Google Server Failed: [Unauthorized] (Unauthorized_client) The Client Is Not Authorized to Request an Access Token Using This Method

Issue

In Riva Cloud or Riva On-Premise, the following error may appear in the sync logs when Riva is attempting to establish a connection with the Google server.

Cause

The user's Google or Gmail password has changed, but the user's email connection in Riva has not been updated.

Solution

For Riva Cloud:

• Ensure that the user re-validates the email connection with Riva.
  • How to do it in Riva Cloud Corporate.
  • How to do it in Riva Cloud Company.

  

For Riva On-Premise:

1. In the Riva Manager application, double-click the existing Google connection to edit it.

2. To the left, select General. To the right, provide the correct password, verify it, and select Save.