In Riva Cloud or Riva On-Premise, the following error may appear in the sync logs when Riva is attempting to establish a connection with the Google server.
Error - Connection to Google Server failed: [Unauthorized] (unauthorized_client) The client is not authorized to request an access token using this method
The user's Google or Gmail password has changed, but the user's email connection in Riva has not been updated.
For Riva Cloud:
Article ID: 1958
Last updated: 14 Aug, 2019
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Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Email Systems -> Google (Gmail) -> Errors & Troubleshooting