In Riva Cloud or Riva On-Premise, this Google connection error may occur:
[Unauthorized] (invalid_grant) The combination of this email address and certificate is not valid.
The error message means that the credentials and the user email address do not match.
Possible Causes and Their Solutions
Article ID: 1680
Last updated: 14 Sep, 2017
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Email Systems -> Google (Gmail) -> Errors & Troubleshooting