Riva CRM Integration - Documentation and Knowledge Base
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Manage Connections
Secure HTTP Communication Certification Validation
In Riva On-Premise 2.4.43.38373 or higher, it is possible to configure Riva to perform an advanced certification validation. Among other options, a specific thumbprint certificate can be defined as a requirement for secure HTTP (HTTPS)...
Encrypt a Riva Connection's Credentials
In Riva, all connection details that are used during the authentication process are encrypted. This includes and is not limited to fields like target host address, credentials (user name and password), and OAuth Refresh Tokens. In...
Riva CLI Tool: --connection Command
Riva CLI commands connection connection has several subcommands to create a Riva CRM or email connection or perform various operations on a connection. Using the connection command without a subcommand has the same effect as using...
Duplicate a CRM or Email Connection in Riva
In Riva 2.4.47 or higher, a Riva administrator can effortlessly duplicate a connection along with the existing parameters within its dependencies (such as the custom settings folder or the custom token ID). The duplication makes it...
How to Restore an Accidentally Removed Riva Sync Policy or Connection
If a Riva sync policy or a connection is accidentally removed or no longer appears in the Riva manager application, it can be recovered through the backup file that Riva creates automatically once a change is made to that policy or...
Edit Riva On-Premise Connection to CRM or Email System
To edit a connection: Start the Riva Manager application. In Riva 2.4.49 or earlier, in the menu bar, select Setup. In the right pane, double-click the connection. Notes: In Riva 2.4.52 or higher, existing connections are...