How to Restore an Accidentally Removed Riva Sync Policy or Connection

Article ID: 1219
Last updated: 21 Oct, 2015

If a Riva sync policy or a connection is accidentally removed or no longer appears in the Riva manager application, it can be recovered through the backup file that Riva creates automatically once a change is made to that policy or connection.

To restore a sync policy or connection:

  1. Close the Riva Manager application.

  2. In Windows Explorer, navigate to the Riva installation folder, for example C:\Program Files\Riva\Configuration.

  3. Select the Type column header to sort the files by file type.

  4. Find the policy or connection BACKUP File that has the same name as the policy or connection that has been accidentally removed.

  5. Right-click the file, select Rename, remove the .backup extension, and accept the new name.

  6. Launch the Riva Manager application to restore the policy or the connection.



Article ID: 1219
Last updated: 21 Oct, 2015
Revision: 3
Views: 4792
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folder Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Troubleshooting (Includes Monitoring) -> Resolving CRM Connection Issues
folder Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Troubleshooting (Includes Monitoring) -> Resolving Exchange Connection Issues
folder Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Manage the Riva Server -> Manage Connections
folder Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Troubleshooting (Includes Monitoring) -> Resolving GroupWise Connection Issues
folder Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Troubleshooting (Includes Monitoring) -> Resolving Sync Policy Issues

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Remove a Riva On-Premise Sync Policy or Connection       Understand How Riva Maintains Transaction Records


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