Riva CRM Integration - Documentation and Knowledge Base
Rename Users, Folders, and Categories
Auto-Resolve Mailbox Rename
Riva Cloud — and Riva On-Premise 2021.1 or higher — can be configured to detect email address changes of syncing users and update the sync policy accordingly. Requirement: The list of syncing users is managed with a CRM Gatherer. ...
Bulk User Rename for Riva Sync Policies
Riva 2.4.48.51302 or higher. Details. Although it is possible to rename sync users one by one, you may prefer to rename them in bulk. To rename users in bulk: Ensure that the requirements are met. Prepare the list of changes in...
Set Primary Categories or Primary Labels
This article is about changing primary categories or labels. It is also possible to manage custom categories on the Office 365 and Exchange color categories list. Riva 2.4.48 or higher. Changing Primary Categories or Labels The...