Some customer CRM services are configured to primarily support Business-to-Consumer (B2C) support individual customers or person accounts where contacts are not matched to CRM accounts (Org). In this instance, it may be useful to disable SmartConvert account matching for contact creation.
Apply the App.Setting
Riva 2.4.34+ now offers an App.Setting that can be used to disable account matching. This must be applied to the .config file for the applicable CRM Agent service:
To Manage - Create or modify the app.setting file to include the following option key and value:
Crm.SkipOrganizationMatchingByDomain = true (enable skip account matching by email domain)
Crm.SkipOrganizationMatchingByDomain = false (disables skip account matching by email domain if "true" was previously applied)
Article ID: 958
Last updated: 13 Jul, 2017