When I want to select GroupWise users using the post office browser, nothing happens:
I have to use the eDirectory browser to see my users.
The reason you cannot see user objects below the Post Office is that there is a configuration challenge with the Riva GroupWise connection to the Domain. Riva needs to have file system access to the wpdomain.db file of the GroupWise domain, which must be hosted on an NSS volume.
See Step 3 - Create Riva On-Premise GroupWise Connections, on pages 10 - 19 of the Riva Integration Server for GroupWise Admin Guide:
Finally, Riva works more efficiently if you select the eDirectory user objects for the GroupWise accounts that you wish to sync with SugarCRM. When selecting target users, choose to browse through the eDirectory tree instead of choosing the GroupWise post office object.
Article ID: 88
Last updated: 26 Oct, 2015
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Troubleshooting (Includes Monitoring) -> Resolving GroupWise Connection Issues