Riva Cloud or Riva On-Premise does not sync multiday appointments from Outlook (Exchange) to NetSuite.
NetSuite does not support events that span multiple calendar days. Riva cannot successfully sync Outlook appointments, meetings, or events that start in one day and complete in another day.
In Outlook, users must create consecutive single-day appointments to cover the period that a multiday spanning appointment would cover.
Article ID: 661
Last updated: 02 Nov, 2016
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Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> NetSuite CRM -> Errors & Troubleshooting