The following error may occur in a user sync log:
Error - Operation failed: User does not hold the necessary privileges to perform the operation, [Code=INSUFFICIENT_PERMISSION] Permission Violation: You need a higher level of the 'Lists -> Events' permission to access this page. Please contact your account administrator.. Please Check User's permission.
This error indicates that the Access > Lists -> Events permission is not set to Full for the target user or connection user account in NetSuite.
By default, Riva Cloud connects to NetSuite as the target user and uses the connection user’s primary NetSuite role as the effective web services role. If the NetSuite connection user is not a NetSuite administrator, the web services role may not have sufficient permissions to create, edit, or delete events in the NetSuite events list.
To resolve this issue:
If the error persists, contact the Riva Cloud Success Team to report the issue.
Article ID: 811
Last updated: 23 Mar, 2017