When Riva Cloud or Riva On-Premise attempts to create an item in NetSuite and a mandatory field cannot be filled in, Riva outputs a sync error.
[Opportunity] Error - Missing required value(s), [Code=USER_ERROR] Please enter value(s) for: Subsidiary: Quote for 500 licenses
Explanation of Example
This error indicates that Riva cannot create an opportunity in NetSuite because Subsidiary is a mandatory field for the subject Quote for 500 licenses.
Solution for the Example
Locate the Subsidiary ID in NetSuite, and update the CRM connection for Riva. See Set a default subsidiary for NetSuite.
Article ID: 1376
Last updated: 20 Oct, 2016
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> NetSuite CRM -> Errors & Troubleshooting