Solutions for: Riva SSO-Enabled Salesforce Connection Target User Impersonation Test Fails

Issue

While configuring the Riva connection to Salesforce for the Single Sign-On (SSO) enabled environment, the impersonation test fails and displays the following error:

Possible Causes and Solutions

• Riva connection account cannot connect to the Salesforce organization.
• Trusted network access for the Riva On-Premise server is not configured in the Salesforce organization.
• Trusted network access for the Riva On-Premise SSO provider server is not configured in the Salesforce organization.
• Trusted network access for the hosted Riva SSO Provider service is not configured in the Salesforce organization.

Riva connection account cannot connect to the Salesforce organization

Perform a connection test for the Riva connection account. If the connection test fails:

1. Confirm that the login credentials are correct by logging in to login.salesforce.com.

2. Confirm or set the trusted network access for the Riva On-Premise server.

If the connection test passes, then confirm or set the trusted network access for the applicable SSO Provider.

Trusted network access for the Riva On-Premise server is not configured

To confirm that the trusted network access for the Riva On-Premise server is still correct, follow the Enable trusted network access for the Riva On-Premise server procedure.

Trusted network access for the Riva On-Premise SSO Provider server is not configured

To confirm that the trusted network access for the Riva On-Premise SSO Provider server is still correct, follow the Enable trusted network access for the Riva On-Premise server procedure.

Trusted network access for the hosted Riva SSO Provider service is not configured

To confirm that the trusted network access for the hosted Riva SSO Provider service is properly set, follow the Enable trusted network access for Riva SSO provider (hosted) procedure.