Example of Calculating Daily Salesforce API Call Consumption by Riva

First, we suggest reviewing an article that describes the number of API calls to expect from Riva Cloud or Riva On-Premise: Salesforce API limits: Connection to CRM Server failed: REQUEST_LIMIT_EXCEEDED.

Example

You have 10 users, with a total of 7 modules enabled, with a 15-min sync cycle during peak hours.

Under normal usage, we would expect the following minimum number of API calls from Riva:

• Every 15 minutes, 10 users synchronize a total of 7 modules, each requiring 3 API calls. For all the users to synchronize every 15 minutes, a total of 10 * 7 * 3 = 210 API calls are required.

• A 12-hour “peak period” requires 48 sync cycles, each requiring 210 API calls, for a total of approximately 10,000 API calls.

• For an average 24-hour period, under normal activity, based on the above, Riva generates between 10,000 and 11,000 API calls.

If a user did a bulk import into Outlook, the above count would be much higher.

Tip: The best way to perform an import is to use the Salesforce bulk loader tools.

Applies to

• Riva Cloud for Salesforce and for Exchange and GroupWise.
• Riva On-Premise for Salesforce and for Exchange and GroupWise.