Force Restart of the CRM Agent Service for COM-Dependent Connections

With some COM-dependent Riva connections (like Saleslogix, GoldMine, or Exchange MAPI), a restart of the CRM Agent service may help improve stability.

This app.setting option restarts the CRM Agent service daily at a given time.

Force and Schedule the CRM Agent Service to Restart Daily

Create or modify an App.Setting file to enable advanced options.

• Create or modify one or more of these App.Setting files.
• Use these advanced custom options.

Create or Modify One or More of These App.Setting Files

To enable this app.setting option and set the daily restart time:

Add the app.setting option keys and values to:

• For the Riva CRM Agent for Exchange / Notes / Google service, modify the file: Omni.Riva.CrmAgentEx.exe.config

• For the Riva CRM Agent for GroupWise service, modify the file: Omni.Riva.CrmAgent.exe.config

• For the Riva SDK Connection Agent service, modify the applicable file:

  • For the Notes Connection Agent service file: Omni.Riva.Sdk.Domino.Agent.exe.config

  • For the Dynamics CRM (XRM) Connection Agent service file: Omni.Riva.Sdk.MsCrm.Agent.exe.config

  • For the SAP C4C Connection Agent service file: Omni.Riva.Sdk.OracleFusion.Agent.exe.config

  • For the generic SDK Agent service file: Omni.Riva.Sdk.Service.exe.config

Use These Advanced Custom Options

• To enable the daily auto-restart of the CRM Agent service:
  
  Sync.Crm.ForceExit = True (Enables the option.)
  Sync.Crm.ForceExit = False (Disables the option if previously enabled.)
   
• To set the daily auto-restart time for the CRM Agent service:
  
  Sync.Crm.ForceExitTime = 4:15 (Uses HH:MM to specify the exact start time.)
  (The default restart time is 3 AM local if this option is not specified.)

Applies to

• Riva On-Premise 2.4.39 or higher.