Riva CRM Integration - Documentation and Knowledge Base

Configure the Delegated Authentication Gateway URL in Salesforce

Article ID: 532
Last updated: 15 Mar, 2016
WARNING: The Riva for Salesforce Single Sign-On connection strategy described in this article is not supported for new Riva On-Premise installations.

New Riva On-Premise installations include a new strategy to provide impersonation access into Salesforce: the Standard Impersonation Model. For instructions on implementing the Standard Impersonation Model, see Prepare Salesforce for Riva and Create and test a Salesforce connection.

For current Riva On-Premise installations that use Salesforce Single Sign-On, administrators are encouraged to upgrade their Riva for Salesforce connection setup to the Standard Impersonation Model. For assistance, contact the Riva Success Team.

The procedures in the following article have been deprecated. The information is being retained for clients who have not yet converted to the new Standard Impersonation Model.

The purpose of this procedure is to configure the Salesforce.com organization to use the Generated SSO URL activated in the hosted Riva SSO Provider service.  This article will discuss:


Before proceeding with this procedure, ensure that the following requirements have been met:

Steps to Designate the Delegated Authentication SSO Gateway URL

  1. Login in the Salesforce.com organization using an admin account.

  2. Select Setup > Administration Setup > Security Controls > Single Sign-on Settings.

  3. Click the Edit button for the Delegated Authentication Gateway URL.

  4. Provide the Generated SSO URL from the hosted Riva SSO Provider service and click Save.

Article ID: 532
Last updated: 15 Mar, 2016
Revision: 2
Views: 5845
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