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folder Errors & Troubleshooting

Manage Your Email System for Riva Cloud
Several email-related articles in the Riva On-Premise documentation also apply to Riva Cloud. When the documentation prioritization process permits, those articles will be adjusted and made available in the "Riva Cloud Manage Your...
Items That Were Previously Synced and Then Deleted Will not Resync in Email
Issue Riva displays the following error: Skipped Appointment in [Exchange, Google, or IBM Notes] - Skipping detected CRM change for a deleted or declined appointment that originated in [Exchange, Google, or IBM Notes]: Cause This...
Potential Sync Impact on CRMs Due to Gmail's Autocreate Contacts Feature
Possible Issue By default, Google creates a contact for every email sent to someone new and places it under the Other Contacts label. If Riva's Sync All New option is enabled for contacts, Riva creates all such contacts in the CRM —...

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