In Riva 2.4.48 or higher for all the supported email systems except GroupWise, the Riva Item Issues Summary Report can be enabled. The report helps to resolve errors caused by inadequate CRM permissions, because it makes it easier to isolate the sync cycle activities that led to those errors.
The report contains the following information:
If the report is enabled, error categories or labels are not applied to the email system items that are in error.
The report is synced to the email client of the syncing user whose sync encountered one or more errors.
To enable and configure the Riva Item Issues Summary Report in Riva 2.4.48 or higher: