Install the Riva Insight Outlook Web Add-In from Your Outlook Client

Audience: End users who want to install the addin directly into Outlook
 

To install the Riva Insight Outlook Web Add-in from Outlook Desktop on Windows or Mac:

1. In Outlook, on the Home ribbon, select  Store Add-ins.

2. On the left menu, select My add-ins.

3. Under Custom add-ins, select Add a custom add-in, and then choose Add from URL.

   

4. Enter one of the URLs listed at https://kb.omni-ts.com/entry/1999/#To-obtain-the-Riva-Insight-Outlook-Web-add-in--use-one-of-the-following-URLs. Ensure that HTTPS:// is included when adding the URL.

5. In the window, select Install.

   The add-in appears under Custom add-ins.

6. Close the Add-ins window.

   In Outlook, a Riva Insight icon appears in the toolbar.

   

To install the Riva Insight Outlook Web add-in from Office 365 or Outlook.com web (browser) based clients:

1. Log in to Office 365 Outlook.

2. Open any email.

3. In the top right of the email, in the Actions bar, select the ellipses: [...].

4. Near the bottom, select Get Add-ins.

5. In the window that appears, near the top left, select My add-ins.

6. At the bottom, select Add a custom add-in, and choose Add from URL.

7. Enter one of the URLs listed at https://kb.omni-ts.com/entry/1999/#To-obtain-the-Riva-Insight-Outlook-Web-add-in--use-one-of-the-following-URLs.

   Expected result: The add-in appears.

8. If you do not see the add-in, refresh the browser tab.