In Riva On-Premise 126.96.36.199066 up to and including Riva 188.8.131.52554, the "Mismatched Policy Transactions Folder" error may occur and prevent syncing.
The error message indicates that the previously used transaction metadata folder (inside the Riva\Transactions folder) is no longer available. If between service restarts the transaction metadata folder changes, further synchronization is prevented to mitigate any potential issues.
The sync policy has been configured to detect when transactions metadata has been misplaced, and indeed a folder containing transactions metadata has been deleted, renamed, or moved to a different location.
In most cases, this error message indicates a misconfiguration that can result in duplicate records or other unexpected results. For assistance to fix this issue, contact the Riva Success Team.
Article ID: 1600
Last updated: 07 Sep, 2017