Handling "Mismatched Policy Transactions Folder" Errors

Issue

In Riva On-Premise 2.4.42.32066 up to and including Riva 2.4.43.38554, the "Mismatched Policy Transactions Folder" error may occur and prevent syncing.

The error message indicates that the previously used transaction metadata folder (inside the Riva\Transactions folder) is no longer available. If between service restarts the transaction metadata folder changes, further synchronization is prevented to mitigate any potential issues.

Cause

The sync policy has been configured to detect when transactions metadata has been misplaced, and indeed a folder containing transactions metadata has been deleted, renamed, or moved to a different location.

Solution

• If you are not sure or not aware of any changes that would have caused this error, contact the Riva Success Team for help troubleshooting.
• If you really intended deleting, renaming, or moving that folder, follow the procedure under Making legitimate changes to the location of any transactions metadata. Ensure that this is the proper decision, because the possible side effects may cause duplicate entries. If unsure, contact the Riva Success Team for help troubleshooting.