Situation
A Riva On-Premise server is running on 64-bit Windows 2008, and the following two events are displayed in the event viewer.
Event #1
Log Name: Application
Source: Application Error
Date: 4/1/2010 1:47:40 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: stlriva.efc-intl.com
Description:
Faulting application name: Omni.Riva.CrmAgentEx.exe, version:
2.4.6.6319, time stamp: 0x00000037
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp:
0x4a5bdb3b
Exception code: 0xc0000374
Fault offset: 0x000cdcbb
Faulting process id: 0xf04
Faulting application start time: 0x01cad1cbc79a2b8a
Faulting application path: C:\Program
Files\omni\Riva\Application\2.4.6.6319\Omni.Riva.CrmAgentEx.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 0c10d7f0-3dbf-11df-a35d-0050568a4232
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-04-01T18:47:40.000000000Z" />
<EventRecordID>463</EventRecordID>
<Channel>Application</Channel>
<Computer>stlriva.efc-intl.com</Computer>
<Security />
</System>
<EventData>
<Data>Omni.Riva.CrmAgentEx.exe</Data>
<Data>2.4.6.6319</Data>
<Data>00000037</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bdb3b</Data>
<Data>c0000374</Data>
<Data>000cdcbb</Data>
<Data>f04</Data>
<Data>01cad1cbc79a2b8a</Data>
<Data>C:\Program
Files\omni\Riva\Application\2.4.6.6319\Omni.Riva.CrmAgentEx.exe</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>0c10d7f0-3dbf-11df-a35d-0050568a4232</Data>
</EventData>
</Event>
Event #2
Log Name: System
Source: Service Control Manager
Date: 4/1/2010 1:47:50 PM
Event ID: 7034
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: stlriva.efc-intl.com
Description:
The Omni Riva (CRM Agent for Exchange) service terminated unexpectedly.
It has done this 16 time(s).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager"
Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service
Control Manager" />
<EventID Qualifiers="49152">7034</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2010-04-01T18:47:50.410446900Z" />
<EventRecordID>936</EventRecordID>
<Correlation />
<Execution ProcessID="468" ThreadID="2384" />
<Channel>System</Channel>
<Computer>stlriva.efc-intl.com</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Omni Riva (CRM Agent for Exchange)</Data>
<Data Name="param2">16</Data>
</EventData>
</Event>
Problem
Riva CRM Agent Service will stop unexpectedly without notice.
Resolution
- If you are running this on a 64-bit system, install Riva to
\Program Files (x86)\Omni\Riva
- (Recommended.) For Windows 2008, because we connect using the MAPI Exchange API, run the service as a local administrator user instead of System.
To move Riva On-Premise
-
Stop the CrmAgentEx service.
-
Uninstall the CrmAgentEx:
Execute: Start -> CMD -> "C:\Program Files\omni\Riva\Application\2.4.6.6319\Omni.Riva.CrmAgentEx.exe" --uninstall
-
Move Riva to "C:\Program Files (x86)\Omni\Riva"
-
Reinstall the CrmAgentEx:
Execute: Start -> CMD -> "C:\Program Files (x86)\Omni\Riva\Application\2.4.6.6319\Omni.Riva.CrmAgentEx.exe" --install
-
Start the CrmAgentEx service. and confirm that synchronization works as expected.
Applies to
- Riva CRM Integration Service for Exchange
