The following error may occur when trying to configure a connection to one of these versions of Dynamics CRM.
Connection to CRM Server failed: [CannotImpersonate] Unable to find user to impersonate
The user configured in Riva to connect with Microsoft Dynamics CRM may not be linked to an active user in Active Directory. When "Active Directory" authentication is used for Dynamics CRM, the connection user configured in Riva must be configured with a valid CRM system user with a configured link to Active Directory.
The user must first be created in Active Directory Users and Computers and then linked to the appropriate account in Dynamics CRM.
To link the user from Active Directory to the appropriate account in Dynamics CRM:
Article ID: 1097
Last updated: 03 Mar, 2017