Riva Data Sync Error: Error Occurred During Index Corruption Repair

Article ID: 1015
Last updated: 09 Sep, 2019

Issue

The Riva Service Monitor application may display "Error - The database disk image is malformed" for one or more syncing users. After reporting the error, the sync process seems to move on to the next user account that is queued.

Here is an example of the error in the log:

2013-08-31 18:45:39,021  INFO [CTP-cva #0] [2O0DU4ZV0KCI] Starting synchronization for imsample@example.com
2013-08-31 18:45:39,021  INFO [CTP-cva #0] [2O0DU4ZV0KCI] Initializing
...
2013-08-31 18:45:43,302  INFO [CTP-cva #0] [2O0DU4ZV0KCI] (Exchange -> CRM) Synchronizing Contacts
2013-08-31 18:45:43,302  INFO [CTP-cva #0] [2O0DU4ZV0KCI] [XC] Polling for changes [?]
2013-08-31 18:45:44,005  WARN [CTP-cva #0] [2O0DU4ZV0KCI] Database corruption detected: The database disk image is malformed database disk image is malformed . Attempting repair.
2013-08-31 18:45:44,021 ERROR [CTP-cva #0] [2O0DU4ZV0KCI] Error occurred during index corruption repair.
System.Data.SQLite.SQLiteException: The database disk image is malformed
database disk image is malformed

Cause

In the example, when the sync process tried to poll Exchange for changes to a user's contacts, the user's transaction record file for contacts was found to be corrupted and could not be repaired.

Solution



Article ID: 1015
Last updated: 09 Sep, 2019
Revision: 3
Views: 3542
Prev     Next
Fix for: Microsoft Dynamics CRM 2011 U12 Generic SQL Error       Riva Data Sync Error: Missing Master Item ID for Occurrence


Back to Top