Riva CRM Integration - Documentation and Knowledge Base
Manage Target Users - GroupWise
Manage Target Users in Riva for GroupWise
In most environments, the "use impersonation" connection option is selected in the Riva for GroupWise sync policy. That typical configuration involves creating: one Riva connection to GroupWise using the credentials of a service...
Migrating Users from GroupWise to Exchange: How to Reconfigure Riva
There is a certain amount of planning required when customers choose to migrate their users from GroupWise to Exchange systems. Every change to the email environment has the potential to impact a Riva configuration. Contents: When to...
Add Users to GroupWise Sync Policy using Enterprise Connection
This article focuses on the proper steps required to add target users to a Riva sync policy for GroupWise that uses a Enterprise GroupWise connection that will use impersonation.  Use the following procedures to add target users: ...
Add Users to GroupWise Sync Policy - Direct Connection
This article focuses on the proper steps required to add target users to a Riva sync policy for GroupWise that uses a Direct GroupWise connection that will use impersonation.  Use the following procedures to add target users: ...
Do Not Run Riva CRM Integration Twice Against the Same User
Background Some clients would like to use Riva Cloud to test functionality before installing Riva On-Premise. Do not configure the same email and CRM user combination in more than one instance of Riva at the same time. Explanation...