(Riva 2.4.43.37305 or higher.) When an instance of Riva executes, settings are loaded from various locations. These settings are applied in order of least precedence to those of greatest precedence. When the same setting is configured...

Warning: If a module (like Appointments or Tasks) is synced in multiple sync policies, it is crucial to prevent any user from syncing in two or more of those policies; otherwise, duplicate entries will be created in that module in the CRM...

Riva CLI commands policy policy has several subcommands to perform various operations on a policy. Using the policy command without a subcommand has the same effect as using it with its help subcommand. Subcommands: help...

In Riva On-Premise 2.4.43.37367 or higher, it is easy to configure performance counters. Performance counters provide valuable insight into the synchronization performance. Counters count sync events such as the creation of an...

Customer Question: I created a new policy, but am not able to rename the Parent folder name for convert folders from Create New to Archive to CRM. I know there is a trick to it. Would you please let me know how to do that? Answer: ...

In Riva 2.4.46 or higher, it is possible to assign a user-friendly Display Name to any CRM or email system connection. (By default, the Display Name is set to the same value as the connection name.) Where is it assigned? Where does it...