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Error: Account Does Not Have Permission to Impersonate Requested User
Issue The Riva logs may contain one or both of the following errors: The account does not have permission to impersonate the requested user. Unable to initialize: The account does not have permission to impersonate the requested...
Error: Fail Synchronization Due to the UserId Conflict
Issue The following error occurs and prevents the synchronization: [Cycle] Fail synchronization due to the UserId conflict. Previous UserId: <005D0000001nZVwIAM>. Current UserId: <005D0000003j6ouIAA>. [Cycle] Fail...
Riva Data Sync Error: [ErrorOccurrenceCrossingBoundary] Modified Occurrence Is Crossing or Overlapping Adjacent Occurrence
Issue One or more of the following errors appear in Riva sync logs. The first may appear in Riva Cloud or Riva On-Premise. 2013-08-31 18:46:36,177 WARN [CTP-cva #0] [272NFORWT6V6] Service response error:...
Error: Previous Folder ID Does Not Match Current Folder ID. A Reinitialization Is Required
Issue One or more of the following errors appear in Riva sync logs: 2015-02-11 09:19:38,806 ERROR [CTP-wdf #4] [398H9DQWM9CAR] [XT] Previous folder ID does not match current folder ID. A reinitialization is required 2015-02-11...
Error: Connection to CRM Server Failed: Unable to Match a User to Impersonate by Email Address
Issue The Riva logs may contain this error: Connection to CRM Server failed: Unable to match a user to impersonate by email address: name@house.com Explanation The Riva sync requires matching a user's mailbox email address to...
Error: Unable to Convert Object to Item: [[[Name of CRM Object]:The Time Zone ID 'Customized Time Zone' Was Not Found on the Local Computer.]]
Issue Individual Riva Cloud or Riva On-Premise users are getting an error similar to this one during synchronization: Error - Unable to Convert Object to Item: [[OE:The Time Zone ID 'Customized Time Zone' Was Not Found on the Local...
Operation Failed: [InsufficientPermissions] Contact Is Not Editable
Issue A Riva Cloud or Riva On-Premise user cannot sync a contact record update to the CRM. The following error appears in the sync logs: Operation failed: [InsufficientPermissions] Contact is not editable Cause The user does...
Error Occurred Starting Sync: [ServerError] The Request Failed with HTTP Status 503: Service Unavailable
Issue In Riva Cloud or Riva On-Premise, the following error may appear in the sync logs and prevent the sync from completing its cycle. Error occurred starting sync: [ServerError] The request failed with HTTP status 503: Service...
Error Occurred Assigning References to Item: User Must Have a Mailbox for Name Resolution Operations
Issue In Riva Cloud or Riva On-Premise, the following error may appear in the sync logs and prevent the related item from syncing. Error - Error occurred assigning references to item: User must have a mailbox for name resolution...
Fix for: Meetings Declined in Exchange Are Not Reflected in CRM
Issue Sometimes, an appointment declined by a user in Exchange is not synced properly to the user's calendar in the CRM. The user's status indicates that they have "Not Responded". Investigation The issue occurs in this scenario: ...
Error Occurred Synchronizing Attachments
Applies to Riva Cloud & Riva On-Premise, when attachment sync is enabled for any module. Background info: Manage Attachment Filter Options. Issue Attachment sync fails with an error in user logging similar to the one below:...
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