In Riva Cloud or Riva On-Premise, the following error may appear in the sync logs and prevent the sync from completing its cycle.
Error occurred starting sync: [ServerError] The request failed with HTTP status 503: Service Unavailable
The Riva Cloud or Riva On-Premise server is unable to handle the request due to a temporary overloading or server maintenance.
Usually, no action is required, because the issue will resolve itself when the server becomes available again.
Article ID: 1954
Last updated: 25 Feb, 2020
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Troubleshooting (Includes Monitoring) -> Resolving Riva Server Issues