Error: Unable to Convert Object to Item: [[[Name of CRM Object]:The Time Zone ID 'Customized Time Zone' Was Not Found on the Local Computer.]]

Issue

Individual Riva Cloud or Riva On-Premise users are getting an error similar to this one during synchronization:

Cause

The user's time zone does not match the time zone set for the policy. In the sample error message, the CRM object 'OE' cannot be updated due to a conflicting time zone.

Solution

For Riva Cloud:

• Contact the Riva Success Team.

For Riva On-Premise:

• Apply the following advanced option to the sync policy:

  Sync.Ex.TimeZoneOverrideId = TZ, where TZ is the appropriate name of the time zone. For the supported spelling of time zones, see Microsoft time zone index values.

  Example: Sync.Ex.TimeZoneOverrideId = Eastern Standard Time.

Applies to

• Riva Cloud.
• Riva On-Premise.