Some users have enabled "linked contacts" in Outlook, so that a linked list of contacts can be displayed for meetings and tasks.
When Riva syncs new Sugar meetings to Exchange, it creates an appointment with an attendee list in the user's mailbox. By default, Riva does not populate the "linked contacts" list.
Riva can be configured to add Sugar meeting contacts (attendees) to the Exchange appointment linked contacts list from this point forward, but Riva does not add them to Sugar meetings that have been previously synced to Exchange.
Implementation for Riva Cloud
Implementation for Riva On-Premise
Riva On-Premise 2.4.32 or higher includes an advanced custom option that can be applied to a Riva Exchange sync policy for Sugar that will populate the "linked contacts" list.
To make Riva On-Premise populate the linked contacts list:
Riva Cloud or Riva On-Premise adds the Sugar meeting attendees to the Exchange appointment "linked contacts" list:
Article ID: 893
Last updated: 01 Nov, 2016
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> Sugar -> Advanced Options & Settings