Customer reported that they are seeing a Could not retrieve PR_SERVICE_UID of the ... error for each user in their CRM Service monitor application:
Riva Service Log
Examination of the crmex-log (date).txt file revealed the following error for each user that Riva attempts to impersonate:
2013-01-14 09:59:37,421 INFO [CTP-yxt #1] [1W357SNDBWU8] Establishing connection to Exchange [email@example.com]..
2013-01-14 09:59:38,093 INFO [CTP-yxt #1] [1W357SNDBWU8] [ExMapiConnection, ConnectInner] Direct connection to [Server\rivasvcacct] Mailbox:rivasvcacct @ SERVER
2013-01-14 09:59:38,702 ERROR [CTP-yxt #1] [1W357SNDBWU8] Could not retrieve PR_SERVICE_UID of the MSEMS service
Omni.Connection.Exchange.x2a1ea22867edfe3f: Could not retrieve PR_SERVICE_UID of the MSEMS service ---> System.Runtime.InteropServices.COMException (0x8000FFFF): Could not retrieve PR_SERVICE_UID of the MSEMS service
This error indicates that the MAPI connection is unable to read a PR_SERVICE_UID from the Exchange MEMS service for the current connection. This error normally gets cached by the MAPI client (Outlook) and since Riva is using the same MAPI connection credentials, it will repeat the failure for each target Exchange user.
For this error:
If the error persists, contact the Exchange system administrator to further troubleshoot the issue.
Article ID: 872
Last updated: 14 Jan, 2013
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Troubleshooting (Includes Monitoring) -> Resolving Exchange Connection Issues