To refresh the list of objects mapped through the Riva Cloud Salesforce connection:
Riva On-Premise 2.4.46 or Earlier
For versions 2.4.47 or higher, see Review or update configured Salesforce metadata fields.
The Riva On-Premise connection for Salesforce includes an Object Definition tab that is used to view, add, and refresh the list of objects that are mapped through the connection. This tab is used in the following circumstances:
To confirm the existing field mappings:
The Riva On-Premise connection for Salesforce stores a list of field mappings that are built when the first user is synced. If custom options are applied to identify Salesforce custom fields, the list is not immediately updated. The list needs to be refreshed before it recognizes the custom field names.
To refresh the Salesforce connection list of mappings for contacts:
Article ID: 739
Last updated: 09 Mar, 2020
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> Salesforce -> Advanced Options & Settings -> General