Infor CRM (Saleslogix): Connection to CRM Server Failed: User Could Not Be Found by CurrentUserID Query

Article ID: 647
Last updated: 20 Dec, 2016

Issue

A CRM connection error appeared in the CRM Monitor for an Infor CRM (Saleslogix) CRM user. Examination of the crmex-log file revealed the following error:

2012-01-23 05:00:27,784  INFO [CTP-rjr #824] [1551644140] Establishing connection to Exchange [test.user@mycompany.com]..
2012-01-23 05:00:40,907  INFO [CTP-rjr #824] [1551644140] Establishing connection to Saleslogix Connection [IMPERSONATION]...
2012-01-23 05:00:40,907  INFO [CTP-rjr #824] [1551644140] No match found based on email test.user@mycompany.com
2012-01-23 05:00:41,188  INFO [CTP-rjr #824] [1551644140] Connection to CRM Server failed: User 'Test_User' (Test_User) could not be found by CurrentUserID query.
2012-01-23 05:00:41,485 ERROR [CTP-rjr #824] [1551644140] Minor error occurred during synchronization.
Omni.Scheduling.SchedulePostponeException: User 'Test_User' (Test_User) could not be found by CurrentUserID query. ---> System.UnauthorizedAccessException: User 'Test_User' (Test_User) could not be found by CurrentUserID query.

Cause

In this case, Riva On-Premise cannot locate a matching user in the Saleslogix system for the target Exchange user specified on the General page of the sync policy.

  • No match found based on email test.user@mycompany.com indicates that a user with a matching primary email address cannot be located.
  • Connection to CRM Server failed: User 'Test_User' (Test_User) could not be found by CurrentUserID query indicates that attempts to locate a matching Saleslogix user based on a suitable Saleslogix user name failed.

Solution

In Infor CRM (Saleslogix), locate the corresponding user (or create a user in Infor CRM (Saleslogix)), and configure the primary email address to use the matching the primary SMTP Reply-to email address for the corresponding target Exchange user.

For more information, see Prepare the target user accounts in Saleslogix.

Applies to

  • Riva On-Premise for Exchange and Infor CRM (Saleslogix).



Article ID: 647
Last updated: 20 Dec, 2016
Revision: 6
Views: 6256
Also listed in
folder Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Troubleshooting (Includes Monitoring) -> Resolving CRM Connection Issues
folder Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> Infor CloudSuite CRM (Saleslogix; Infor CRM) -> Errors & Troubleshooting

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