Infor CRM (Saleslogix): Connection to CRM Server Failed: User Could Not Be Found by CurrentUserID Query

Issue

A CRM connection error appeared in the CRM Monitor for an Infor CRM (Saleslogix) CRM user. Examination of the crmex-log file revealed the following error:

Cause

In this case, Riva On-Premise cannot locate a matching user in the Saleslogix system for the target Exchange user specified on the General page of the sync policy.

• No match found based on email test.user@mycompany.com indicates that a user with a matching primary email address cannot be located.
• Connection to CRM Server failed: User 'Test_User' (Test_User) could not be found by CurrentUserID query indicates that attempts to locate a matching Saleslogix user based on a suitable Saleslogix user name failed.

Solution

In Infor CRM (Saleslogix), locate the corresponding user (or create a user in Infor CRM (Saleslogix)), and configure the primary email address to use the matching the primary SMTP Reply-to email address for the corresponding target Exchange user.

For more information, see Prepare the target user accounts in Saleslogix.

Applies to

• Riva On-Premise for Exchange and Infor CRM (Saleslogix).