The following error may occur when Riva Cloud or Riva On-Premise attempts to SmartConvert an email item from GroupWise to Microsoft Dynamics CRM (Dynamics CRM).
2011-09-29 10:50:10,193 INFO [CTP-vzz #2348]  Matched SystemUser:Ian Sample
2011-09-29 10:50:10,240 INFO [CTP-vzz #2348]  Matched Contact: Sample, CompanyName Ian
2011-09-29 10:50:11,662 INFO [CTP-vzz #2348]  Exception on E-mail: AW: Status DSL [[OE: [0x80048405:email] Access is denied.]]
2011-09-29 10:50:11,678 ERROR [CTP-vzz #2348]  [CL: CrmDropFolders; M:x6889d26ed058ccc2] Could not create an archived email for GroupWise item: AW: Status DSL
Omni.Sync.ItemSyncException: [0x80048405:email] Access is denied. ---> Omni.OmniSoapException: [0x80048405:email] Access is denied. --->
Possible Causes and Resolutions
Security Role Permissions
Possible cause. Access denied errors are normally triggered when the security role permissions for the user prevent Riva from creating, editing, or deleting an item in the CRM. For more information, see Microsoft Dynamics CRM security role permissions explained.
Resolution. Ensure that the target user is assigned to the Administrator Role and has full permissions configured.
Email Access Configuration
Possible cause. One or more of the Email Access Configuration settings for the user may cause the access denied error. For example, the Email access type - Incoming setting might be set to E-mail Router.
Resolution. In the above example, changing the setting to None would enable Riva to properly convert the email item to the CRM.
To change the E-mail access type - Incoming setting
Article ID: 517
Last updated: 18 Oct, 2016
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> Microsoft Dynamics CRM -> Errors & Troubleshooting
Riva On-Premise - CRM Sync -> Get Started with Riva On-Premise -> Deploy Riva On-Premise -> Step 1 - Prepare -> Prepare Your CRM for Riva -> Microsoft Dynamics CRM