(Applies to Riva Cloud and Riva On-Premise.)
Selecting a Contact Web Address link or the Edit or View link (see Add Edit / View links to Outlook contacts) in the ConnectBar for Microsoft Dynamics CRM 2011 opportunity or case summary emails may cause a "404 File or Directory not found" browser error.
Checking the URLs for items reveals that the working URL for an item would be something like
while the URL in the Riva-generated URL for an item would look like
The Riva-generated URL included the Organization Name in the path.
Solution for Riva Cloud
Solution for Riva On-Premise
Article ID: 807
Last updated: 13 Mar, 2019
Also listed in
Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> CRM Systems -> Microsoft Dynamics CRM -> Errors & Troubleshooting