Riva CRM Integration - Documentation and Knowledge Base

Solution for ConnectBar Links That Return “404” Errors

Article ID: 807
Last updated: 13 Mar, 2019

(Applies to Riva Cloud and Riva On-Premise.)


Selecting a Contact Web Address link or the Edit or View link (see Add Edit / View links to Outlook contacts) in the ConnectBar for Microsoft Dynamics CRM 2011 opportunity or case summary emails may cause a "404 File or Directory not found" browser error.

Checking the URLs for items reveals that the working URL for an item would be something like


while the URL in the Riva-generated URL for an item would look like



The Riva-generated URL included the Organization Name in the path.

Solution for Riva Cloud

Solution for Riva On-Premise

  1. Apply the following advanced option to the CRM connection:

    MSCRM.IncludeOrgNameInUrl = False (The Riva-generated URL now excludes the Organization Name in the path.)

  2. To correct previously synced items, select the Resync re-init option while re-initializing all items.

Applies to

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Article ID: 807
Last updated: 13 Mar, 2019
Revision: 7
Views: 5178
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