Solution for ConnectBar Links That Return “404” Errors

Article ID: 807
Last updated: 13 Mar, 2019

(Applies to Riva Cloud and Riva On-Premise.)

Issue

Selecting a Contact Web Address link or the Edit or View link (see Add Edit / View links to Outlook contacts) in the ConnectBar for Microsoft Dynamics CRM 2011 opportunity or case summary emails may cause a "404 File or Directory not found" browser error.

Checking the URLs for items reveals that the working URL for an item would be something like

https://mscrm2011.mycompany.com:444/main.aspx?etc=3&extraqs=%3f_gridType%3d3%26etc%3d3%26id%3d%257b5A19A8BD-F3BF-E111-AC9D-000C2946AFFB%257d%26rskey%3d751178779&pagetype=entityrecord

while the URL in the Riva-generated URL for an item would look like

https://mscrm2011.mycompany.com:444/CRM-Organization-name/SFA/opps/edit.aspx?id=5a19a8bd-f3bf-e111-ac9d-000c2946affb

Cause

The Riva-generated URL included the Organization Name in the path.

Solution for Riva Cloud

Solution for Riva On-Premise

  1. Apply the following advanced option to the CRM connection:

    MSCRM.IncludeOrgNameInUrl = False (The Riva-generated URL now excludes the Organization Name in the path.)

  2. To correct previously synced items, select the Resync re-init option while re-initializing all items.

Applies to



Article ID: 807
Last updated: 13 Mar, 2019
Revision: 7
Views: 3855
Also listed in
private Riva Cloud - CRM Sync -> Already Started -> Manage Your CRM for Riva -> Microsoft Dynamics CRM -> Errors & Troubleshooting

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