Solution for ConnectBar Links That Return “404” Errors

(Applies to Riva Cloud and Riva On-Premise.)

Issue

Selecting a Contact Web Address link or the Edit or View link (see Add Edit / View links to Outlook contacts) in the ConnectBar for Microsoft Dynamics CRM 2011 opportunity or case summary emails may cause a "404 File or Directory not found" browser error.

Checking the URLs for items reveals that the working URL for an item would be something like

while the URL in the Riva-generated URL for an item would look like

Cause

The Riva-generated URL included the Organization Name in the path.

Solution for Riva Cloud

• Contact the Riva Success Team.

Solution for Riva On-Premise

1. Apply the following advanced option to the CRM connection:

   MSCRM.IncludeOrgNameInUrl = False (The Riva-generated URL now excludes the Organization Name in the path.)

2. To correct previously synced items, select the Resync re-init option while re-initializing all items.

Applies to

• Riva Cloud.
• Riva On-Premise 2.4.25.11927 or higher.
• Riva for Microsoft Dynamics CRM 2011+.