Fix for the "Exception Saving Licenser" Error

Article ID: 411

Last updated: 15 Jan, 2018

Issue

In Riva On-Premise 2.4.31.13908 or earlier, "Exception saving licenser" errors appear in the crmex-log files.

2012-09-06 11:07:42,218 ERROR [CTP-vhf #2694] [1ZAFUWXTX8G0] [CL: CrmProcessor; M:CheckLicense] Exception saving licenser
System.IO.IOException: The process cannot access the file 'E:\Riva\Licenses\{guid_crmex}.licensees' because it is being used by another process.

Solution

The fix for this error is included in Riva 2.4.31.13909 or higher.

Applies to

Riva On-Premise 2.4.31.13908 or earlier.

Report an issue

Article ID: 411

Last updated: 15 Jan, 2018

Revision: 2

Also listed in

Riva On-Premise - CRM Sync -> Manage Riva On-Premise (Admin Guides) -> Troubleshooting (Includes Monitoring) -> Resolving License Issues

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