Oracle On Demand: Connection Timeout

Issue and Cause

In some environments, the Oracle On Demand server response times to Riva Cloud or Riva On-Premise can be very slow, due to network connectivity or performance issues.

Possible Solution

Extend the timeout of each Oracle On Demand web service request.

You can apply the solution

• globally (to all sync policies, CRM connections, email connections, and users) or
• to one Riva sync policy, CRM connection, email connection, or user at a time.

Implementation for Riva Cloud

• Contact the Riva Success Team.

Implementation for Riva On-Premise

To implement the solution globally (for all sync policies, CRM connections, email connections, and users):

1. Edit the RivaApp.exe.config file as per the instructions in How to create an App.Setting file to enable advanced options.

2. In the file, configure one or both of the following advanced custom option keys:

   OracleCrm.AuthTimeout = 20000 (= 20 seconds (default value)) — Sets the timeout used while authenticating.

   OracleCrm.ServiceTimeout = 120000 (= 2 minutes (default value)) — Sets the timeout used for all other requests.

To implement the solution for one Riva sync policy, CRM connection, email connection, or user at a time:

• Set the following custom options for the CRM connection, email connection, sync policy, or user:

  OracleCrm.AuthTimeout = 20000 (= 20 seconds (default value)) — Sets the timeout used while authenticating.

  OracleCrm.ServiceTimeout = 120000 (= 2 minutes (default value)) — Sets the timeout used for all other requests.

Applies to

• Riva Cloud for Oracle On Demand.
• Riva On-Premise 2.4.21 or higher for Oracle On Demand.