Riva On-Premise 2024.2 Release Notes (2024.May)

These release notes provide a quick overview of what is new in the following release:

What's New in This Release

• New Re-Initialization Option
  • Filtered Resync
     
• New Updates!
  • Salesforce Education Cloud Exchange EWS Support
     
• Bug Fixes
  • Various Bug Fixes
     

New Re-Initialization Option

Developed a new Re-initialization option that will allow Riva to resync all appointments with unmatched email flag in certain time range.

• General - Filtered Resync - Re-scan and force update CRM data for items matching specific filter criteria [Exchange only]
• Currently only supports Calendar appointments Exchange -> CRM
• Can be scheduled to run at a specific date/time, or scheduled at regular intervals as a maintenance job
• How to configure
   
• User Benefits: Calendar appointments which were skipped from syncing on an earlier sync, can now be synced to CRM allowing for calendar parity.
  • Only appointments that have the "unmatched flag" can by synced
  • Riva can only apply the "unmatched flag" to appointments created after these options are enabled on the policy
     

New Updates!

• Salesforce Education Cloud Exchange EWS Support
  • Education Cloud (Formerly SSH) sync support for Exchange EWS
  • Sync support for new "Shift" object, recurring and single item
    • Configuration that works for Exchange EWS that will synchronize the Education Cloud Shift object to Advising Shift Appointments in Exchange EWS.
    • User benefits: User will have the ability to sync the new Shift object
       

Bug Fixes

• Issue: On first sync for users, syncing email (*inbox and *sent items) noticed that Riva keeps on retrying after receiving the "server busy" error, the sync cycle is extended to 9 hours.
  • Fixed by adding the option to set the retry limit to 60 mins (adjustable)
• Issue: Riva is updating the start date of the meeting to different times in different user's sync cycles in certain edge case scenarios
  • Fixed by minor code changes
• Issue: The option Sync.Salesforce.CustomEventRelation.UseUsersContact is not implemented for Interaction sync
  • Updated code  Sync.Salesforce.CustomEventRelation.DisableUserRelation=False, then the field Status__c  gets updated correctly.
• Issue: Multiple instances of error "Object Reference not set to an instance of an object"
  • Updated various areas of code to handle this error