Revalidate an Exchange OAuth Connection in Riva On-Premise

Applies to Riva On-Premise with OAuth connections to Exchange.

 

Issue

All users fail to sync with the following error:

Cause

The OAuth token for the Exchange connection has expired.

Solution

To re-validate the token for an OAuth connection to Exchange:

1. Open the Riva Manager application, and select (double-click)  the Exchange connection.
    
2. On the Connection Details tab, under Authentication Details, select the Validate OAuth Tokens button.
    
3. If successful, a pop-up window appears indicating that the OAuth token has been revalidated.
   
   
   
    
4. Save the connection.
   
   If the revalidation fails, double-check the Authentication Details on the Connection Details tab.
    

If revalidation continues to fail, contact the Riva Success Team.